CRM Hotel
Winhotel CRM makes reference to a general Business Strategy based in customers. Winhotel CRM Hotel is the support which organizes and optimizes the relationship management with customers and potential customers.
Due to the detailed Customers knowledge through a complete data base of precise extraction, suitable campaigns can be designed and sent, optimizing follow-up actions, faster management and customized replies.
On this way you make sure that all the participants in customers relationship have homogeneus information and clear lines of action.
Functions
- Planification, coordination and execution of sales actions
- Marketing Automatization
- Guest Support Management
- Project Management
- Documentary Management
- Analysis and reporting
- Customized by departments and users
- Work-Flows definition and implamentation
- Control of Warnings and Alerts
- Hotel CRM integrates with mobile devices, website, ERP and other solutions.